Refund policy

30-Day Return Policy We have a 30-day return policy. Since we operate as a dropshipping store, please do not send items back without contacting us first. Email us at 28collectionz@gmail.com with your order number and reason for return. We will provide return instructions within 2–3 business days.

To be eligible for a return, your item must be unused, unworn, with tags, in original packaging, with proof of purchase.

Damages & Issues — Contact us immediately at 28collectionz@gmail.com with photos if your item arrives damaged, defective, or incorrect.

Non-Returnable Items — Beauty/personal care products, sale items, gift cards, custom orders.

Exchanges — Email us and we'll guide you through the process.

EU Customers — You have 14 days to cancel or return for any reason.

Refunds — Approved refunds are processed within 10 business days to your original payment method.